The Maintenance Workflow
This is our core differentiator — every request follows the same path, with owner approval built in before money moves.
1
Tenant reports issue
2
Review photos/details
3
Determine appropriate vendor
4
Request estimate
5
Compare estimate with market rates
6
Negotiate when appropriate
7
Get owner approval
8
Schedule vendor + tenant
9
Verify completion / after photos
10
Confirm tenant satisfaction
11
Process vendor payment
What This Covers
Issue Triage
Reported issues reviewed with photos and details before a vendor is engaged.
Vendor Coordination
Requests routed to the appropriate vendor and scheduled directly with the tenant.
Estimate Review
Estimates compared against market rates before work is approved.
Negotiation
Pricing negotiated with vendors where appropriate, before owner approval.
Completion Verification
Work confirmed complete — with after photos — before payment is processed.
Vendor Payment
Vendor payment coordinated once completion and tenant satisfaction are confirmed.
Want maintenance handled with real oversight?
Tell us about your current maintenance process.